We really tricked out our website to serve our customers better. We noticed that we were not having the completed amount of sales we were expecting for the traffic. In order to answer questions that maybe some potential customers were not immediately finding the answers to, we looked at live chat software reviews to find the perfect system to add to our website. We did not want to implement a chat system that we were not going to keep. You do not want to confuse customers. You want to facilitate the easiest use for your website that you can.
Chat software helps customers ask questions that your website information may not clearly define. Plus, you have to expect that there will be customers who are in unique situations and may not fit into the cookie cutter type of system you are offering for your products or services. Customization for customers helps you acquire more business. It shows that you are willing to do what is necessary to get and keep a good customer.
We wanted a live chat system that we could have manned around the clock. We have customers in all time zones, and we have a lot of customers who do shift work or work third shift. We wanted a rep to be able to answer their questions immediately around the clock. This has greatly cut down on the amount of customer emails we get since we did finally implement a solid live chat system perfect for our website. Now we have a help system through live chat for potential as well as existing customers.
We find that the live chat system is very popular. People are not liking to talk on the phone like they used to when that was the only option. People are used to texting, email and chatting now. This is the way of customer service now.